Vivian Arango

Position/Status

Manager – Faculty Administration School of Education, Arts & Social Sciences

E-mail Address

vivian@kcau.ac.ke

Academic Qualification

  • Masters in Business Administration (specializing in Marketing)
  •  Bachelor of Commerce Marketing option
  • Diploma in Business Administration

Profile

Vivian is a Manager-Faculty Administration and also a Tutorial fellow in the School of Education Art and Social Sciences. specializing in Leadership Development, Team Building and Management.  She has many years of administration and management experience across various departments at the University. Vivian also served as Senior Assistant Registrar and Head of Examinations at the Registrar’s Office. She championed the streamlining and realignment of both admission and examination departments through the review of policies and processes and automation of admission and examination processes which has greatly improved the delivery of quality services to students.

She has been a team leader in various departments and gained vast experience in harnessing teamwork to achieve departmental goals. Vivian has participated in various committees such as Admissions, Student Academic Disciplinary, Graduation and Dean’s Committees. She has been mentoring and guiding students for real market demands.

Selected Publications(Books, Refereed publications & Non Refereed publications)

Conferences & Chapters

  • Customer Care Training
  • Ethical Risk Management Program
  • Performance Management and Appraisal- Balanced Score Card Training
  • Customer Relationship Management) Ethics
  • Leadership Development Training
  • Risk and Integrity Awareness, Quality Assurance and Customer Care
Vivian Arango
Vivian-Arango
vivian@kcau.ac.ke